Live Support
 |
This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.
- How do I schedule testing?
- How do I find the results?
- How about confidentiality?
- How do I open an additional location or account ?
- What is the turn around time ?
- What is a medical review ?
- Where can tests be done?
- Other questions..
How do I schedule testing?
On the welcome screen, you will find a Schedule tab. Select this tab and enter your company's name. Select your company's location.
You should always have your user name and password. If you did not receive them, request it now.
Back to Top
Where do I find the results?
Now results are available within 24 to 48 hours on-line.
On the welcome screen, you will find a Results tab. Select this tab and enter your company's name. Select your company's location.
You should always have your user name and password. If you did not receive them, request it now.
Back to Top
About confidentiality?
Confidentiality is assured by the use of a user ID and a password. If the person in your company assigned to this task is changed you may request a new user ID and password. Strict security is used for any one requesting a new user ID and password. You may want to have more then one account for various locations, or within one location to maximize that confidentiality.
Back to Top
How do I open an additional location or account?
For confidentiality or bookkeeping reasons you may want to have additional accounts. You also may want to have a new location.
Back to Top
What is the turn around time?
24-48 hour on-line. 48 hour via fax results. If your results are no in within this framework, most likely the employee did not get tested for the time scheduled. If the employee certifies that he/she was tested contact support.
Back to Top
What a medical review ?
When a test is positive, the medical review officer assigned to your company will need do some additional research to see if this is a true positive. False positive can occur and the employee need to receive the benefit of the doubt. The officer will either discuss this result over the telephone with the employee or meet in person. After, this is done the results will reflect the plan to either repeat the test or a positive result. In your account area you can speak to a medical review officer to discuss a case.
Back to Top
